To access the report, click Menu > Sales & Marketing > Reviews Summary.
The Business Review Summary provides the following details:
Executive summary – This section provides a count of the average rating for the microsite, the total numbers of outgoing requests and incoming reviews, and a response rate.
Rating Distribution – This chart graphs the number of star rating results that have been submitted by customers.
Average Rating Over Time – This section graphs the overall star average on a monthly basis.
Reviews Collected – This section calculates the total number of reviews collected by month.