To view in Summary:
1. Click Menu > Sales & Marketing > Service Reports Summary.
The Service Reports Summary provides the following details:
Summary – Basic summary of your Branch's rating, total reports, requests, and response rate.
Rating Distribution – Answers how many of your customers are leaving each rating. Example: 6 customers have left a 5-star rating, 1 customer has left a 1-star rating.
Average Rating Over Time – This section graphs the overall star average on a monthly basis.
Reviews Collected – This section calculates the total number of reviews collected by month.
This report updates every 30 days. To manually refresh the data at any time, click the "Refresh Report Data" button.