To access the NPS report, click Menu > Sales & Marketing > Service Reports > NPS Summary.
The NPS Reports Summary provides the following details:
Summary – This section tells you the combined NPS for your company, how many unique responses you have, and the total amount of responses. The two numbers will be different because a customer may leave you multiple NPS scores over time.
NPS Distribution - This section graphs the distribution of responses that are classified as a Promoter (rating your company 9-10), a Passive (rating your company 7-8) or a Detractor (rating your company a 0-6).
NPS Over Time – Your NPS rating over the last few months.
NPS Reports Collected – This chart shows you the total amount of NPS reports collected over time.