Support Center

View Your NPS Results

Last Updated: Oct 29, 2018 02:03PM EDT
The Net Promoter Score question is sent out as part of your Service Reports
To access the NPS report, click Menu > Sales & Marketing > Net Promoter Score > NPS Summary.


The NPS Reports Summary provides the following details:

Summary – This section tells you the combined NPS for your company, how many unique responses you have, and the total amount of responses. The two numbers will be different because a customer may leave you multiple NPS scores over time.
NPS Distribution -  This section graphs the distribution of responses that are classified as a Promoter (rating your company 9-10), a Passive (rating your company 7-8) or a Detractor (rating your company a 0-6).


NPS Over Time – Your NPS rating over the last few months. 


NPS Reports Collected – This chart shows you the total amount of NPS reports collected over time.


Contact Us
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found