WorkWave
WorkWave Reviews is optimized for the Web-based version of PestPac. Updates will be automatically released.
For PestPac users who host PestPac on their own servers, WorkWave Reviews requires version 1.44 or higher. Depending on the version, certain features that are available in the web-based version of PestPac will not be available.
For either version of PestPac, it is recommended that users keep and maintain an active database of customer email addresses. WorkWave Reviews sends emails automatically, and without this information, messages cannot be sent.
For WorkWave Reviews users who collect service reports, technician information must be correctly added to the employee lookup table. We recommend using technician full names rather than employee numbers or other identifiers. Service reports for technicians will be automatically included for selected service reports.
For WorkWave Reviews users who are collecting reviews for more than one marketing area, we require a separation of data either by branch, service class, division, or state to best route reviews to the correct marketing area microsite.