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Can I See a Sample Review?

Last Updated: Jul 16, 2018 01:34PM EDT
Yes! A sample Business Review, Service Report, and what your customers see is below. 

The email message sent by PestPac Reviews arrives in your customer's inbox from Support@ContactUs.com. The subject line for business reviews and service reports can be customized via the System Email Templates
 
If customers reply to this email message, it goes to WorkWave support, who will relay the message to their main contact. 
 
The review email is fully CAN-SPAM compliant and contains a prominent unsubscribe link.

The email first asks if your customer was happy with their service. 

 


 
If your customer says "Yes - I am happy", they'll be taken to a page where they can choose to share their satisfaction on the review sites you've set up
 

 
 
If the customer selects "Review us on our Website," they are taken to a submission form. Their comment will be visible in the Reviews Dashboard for your company to take action on. 
 



If the customer clicks "No - I am not happy", they are taken to a comment card to explain why. Their comment will be visible in the Negative Feedback Report for your company to resolve. 
 
 



 
Sample of Service Report Submission: 

For the service report, the email is personalized to the customer and contains information about the service performed for the recipient. 
 
 

When clicking the link, the recipient is taken to a survey where they can rate the technician, service provided, and provide their Net Promoter Score. Up to three optional questions (rated on a scale of 1-5 stars) can be added to these standard questions. 
 

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